Case Study:
Bates Wells & Braithwaite LLP
Bates Wells and Braithwaite London LLP is a mid-size commercial law firm based in London, serving a wide range of commercial, statutory, charity and social enterprises. They have a mixed fleet of Canon multi-functional devices and HP printers, and use LexisNexis Visualfiles as their case management software.
"Kappris has fundamentally altered the way we print. The user friendly nature of the software has resulted in a working environment in which users are confident in how they print and has drastically reduced the amount printed. Our users can now print along the lines they wish to, without the need for my team to write new macros. The software has produced results the whole firm is pleased with. This has all been done without introducing any new hardware into the print process."
Scott Baggley IT Manager, Bates Wells and Braithwaite London LLP
The Challenge
Bates Wells and Braithwaite were looking to make efficiency gains and reduce costs through their existing print hardware. The firm was also looking to invest in software that would integrate seamlessly with current processes and create a functional macro environment suited to user needs.
The firm had been writing their own print macros to manage and control print processes across the firm. Producing these was time consuming, heavy on individual and IT resources and a drain on expenses.
Print Audit Investigation
The firm’s systems were examined through a thorough and detailed print audit. This involved undertaking a deep analysis of the print processes of the firm which gave a clear and precise breakdown of the cost of each print identifying costly printers, applications and users. This allowed the firm to begin to introduce changes to the print structure and reduce the amount they printed .
The print audit identified the opportunity to make use of Kappris’ printer driver . Kappris allows administrative and user control of print.
Scott Baggley, IT Manager explains, ‘once they had demonstrated to us the efficiency gains to be made as a result of the print audit we began to explore Kappris’ print program software. The belief was that this would undoubtedly benefit the firm and in particular the users. It became a simple decision when the print audit identified that the savings made easily justified the return on investment.’
Outlook Integration
Kappris has key functionality, working with legal and office software. Scott Baggley was particularly impressed with the way the software integrates with Microsoft Outlook: ‘Outlook printing constitutes a great deal of our print output, as such we were looking at ways in which this could be reduced. The print program allows us to enforce and suggest print rules to users. We can make sure they only print in mono and that these are double sided. The result is lower print costs and a reduction in paper waste. This has also led to a greater understanding among our users of intelligent printing – saving the firm money and helping to meet our environmental targets.’
Ease of Use and Key Support
With 170 users in the head office the software needed to be simple to set up and configure. It integrates seamlessly with both the Canon and HP printing devices in use at the firm giving a unique and all-encompassing solution. Adding new devices to the network usually involves a great deal of configuration to software but with the print program minimal administrative work needed to be done.
Kutana provide key support to Bates Wells and Braithwaite, ensuring that administrators and users of the software are able to use it within the changing environment of the law firm.
Scott Baggley, ‘we receive remote session and onsite support. We are continually altering and adapting the software to enable the firm to print efficiently with no disruption to the way our users work. Where there have been issues with the software the support provision has undertaken a thorough investigation and developed a solution that the firm has been more than happy with.’