Technical Support and Advice - no call centre and no automated menu system...
At Kutana, we know that the correct functioning of your software is crucial for the day-to-day running of your business. We also know that in business, time is of the essence. So for this reason, our experienced support and maintenance team is committed to providing you technical support whenever you need it. We provide support in the way that best suits your needs, be it by phone, email, chat or remote login/demo. We support all services and software developed by us, and provide support and advice for non-Kutana software too. We also offer general IT consultancy, with our main focus being on the legal sector.
Today, many business environments rely heavily on complex applications. Occasionally an annoying glitch in the system can set work schedules back dramatically. Kutana provides an exhaustive troubleshooting service for all technical problems, from minor glitches to complete system failures. And we work with all systems too. So whether it is software written by Kutana or off-the-shelf products, such as Microsoft Word or Outlook, we can help.
At Kutana , we are well aware that it’s not always an easy task to decide on the software that best suits the needs of your company. Sometimes a point in the right direction is all you need. Kutana offers friendly help and advice to all business sectors, on all aspects of software and IT development. We will guide you towards finding the best solutions for your needs. Whether that means delivering a brand new software system, or simply providing help and advice on your firm’s existing software – even if it’s not written by Kutana – we’ll advise you on the best solution.
The extra mile
And we don’t just stop at offering technical support either – we pride ourselves on going the extra mile. No matter what the nature of the problem, we will continue to assist you in finding a solution, regardless of the piece of software or hardware. We will consider new ideas and suggest ways in which you can resolve your IT problems, whatever they may be. And if we are unable to provide a solution directly, we will do our utmost to point you towards someone who can.